Customer Support

Lines is built by a small team. We prioritize direct, thoughtful customer support and keep our official support channels focused so questions do not get lost.

Where to get support

Support is available only through these three official channels:

• Discord — For general product questions, workflow advice, troubleshooting, and conversations that can help the wider community: https://discord.gg/WQ2UV44KQ

• Your account page — For account-specific help, purchases, sign-in, and requests connected to your Lines account: https://accounts.nearform.co/dashboard

• Email — For private support, security, privacy, or anything that should not be discussed publicly: hello@nearform.co

Choose the right channel

Use Discord when the question is general and safe to discuss in public. Do not post passwords, verification links, private account details, or confidential project files.

Use your account page when the issue is connected to your account or purchase history. This helps us keep the request tied to the correct account.

Use email when the issue includes private information, attachments, security concerns, or privacy requests. Never send your password or a live verification link.

What to include

To help us investigate quickly, include:

• What you were trying to do.

• Your version of Lines and macOS.

• What you expected and what happened instead.

• Reproduction steps, if the issue is repeatable.

• A screenshot or recording after removing confidential information.

What to expect

We are a small team and do not provide 24/7 or instant support. We read every request and prioritize account access, data safety, and issues that block customers from using Lines.

These are our only official support channels. We do not provide support through social media direct messages, comments, or unsolicited messages. For product instructions, check the documentation while you wait for a reply.